Privacy Policy

1. Introduction

The Padel Escape ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us about our services.

If you have any questions or concerns about this policy, please contact us at info@thepadelescape.co.za.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email, phone number)
• Retreat preferences (group size, destination, dates, special requests)
• Payment information (processed securely via third-party payment providers)
• Communications you send us via email, phone, or our website contact form

We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, pages viewed, and referring URLs, through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Plan and deliver your padel retreat experience
• Respond to your enquiries and communicate with you
• Send you relevant updates, offers, or upcoming retreat announcements (with your consent)
• Improve our website and services
• Comply with our legal obligations under South African law

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Trusted service providers (accommodation, venues, transport) solely to deliver your retreat
• Payment processors for secure transaction handling
• Legal or regulatory authorities where required by law

All third-party partners are required to keep your information confidential and use it only for the purposes of providing services to you.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you wish to have your information deleted, please contact us at info@thepadelescape.co.za.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that some parts of our website may not function properly if cookies are disabled.

7. Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

8. Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

The Padel Escape
Email: info@thepadelescape.co.za
Phone: +27 72 266 1500
Cape Town, South Africa